DoorDash
DoorDash is a delivery service app available for download in the App Store and the Google Play Store. With DoorDash, you can get food from your favorite restaurants delivered right to your door. You can also order groceries, pet food, convenience store items, and more to your house or any other address.
My Role
Senior Product Designer
Summary of Work
My role in the project was to create designs and prototypes for new features for the customer-facing DoorDash app.
Year
2023
New Feature: Hotel Delivery
Delivering food to a hotel can be very confusing and frustrating for the customer and the delivery driver. The DoorDash app does not offer any extra customizations if a user wants to deliver the order directly to their hotel room, have the delivery dropped off at the front desk, or if they prefer to meet the driver in the lobby.
I was tasked with creating designs that would offer users a custom delivery experience if the delivery address is a hotel.
New Feature: Home Chef
DoorDash is viewed as a ASAP company vs a meal planning company. With Home Chef feature, DoorDash gave customers a way to plan home-cooked meals delivered straight to the front door.
I was tasked with creating the comprehensive user experience for DoorDash user to discover Home Chef feature, familiarize with chefs in their area, and customize their meal plan.
New Feature: Locker Pickup
To promote health and safety during COVID-19 and reduce personal contact, DoorDash has placed lockers in select locations that, for some deliveries, will serve as the drop-off location.
I was tasked with designing the end-to-end user flow for locker pick-up.
New Feature: Enhanced Unique Dropoffs
There are various distinctive drop-off locations, including schools, hospitals, parks, hotels, and corporate offices. I worked on improving the user experience by tailoring specific questions to each unique drop-off location.
